17TRACK Order Tracking

Name: 17TRACK Order Tracking
Brand: 17TRACK
Rating: 4.9 (3838 reviews)

Pricing: Free plan available
Rating: 4.9 (3,838)
Developer: 17TRACK

Install

View demo store

Order tracking & automated shipping notifications for merchants to reduce WISMO and drive more sales

Automate tracking and shipping notifications to lower support costs and retain revenue. 17TRACK provides a branded, multilanguage tracking page with EDD to manage customer expectations. Boost sales through smart product recommendations and timely notifications. Protect your brand by hiding Chinese origin info in one click—a must-have for dropshipping. Use shipping analytics to optimize logistics.We’re here for you 24/7 with expert care

Branded Tracking Page & EDD: Reduce WISMO and manage delivery expectations.
Automated Email Notifications: Send shipping updates to build customer trust.
Hide All China Info: Protect your brand with a one-click dropshipping mode.
Shipping Analytics: Optimize carrier performance with data-driven insights.

Popular with stores like yours: Based in United States

Languages

English, Chinese (Simplified), French, German, Spanish, Italian, Portuguese (Portugal), Swedish, Dutch, Turkish, Finnish, Japanese, Korean, Norwegian (Bokmål), Portuguese (Brazil), Czech, Danish, Chinese (Traditional), and Russian

Works with

Checkout
Customer accounts
Shopify Flow
Shopify Admin
Judge.me
Klaviyo
Loox
Omnisend
PayPal
Trustpilot

Pricing

Choose the plan that best fits your business.

Free

Features

50 shipments per month
Access 3,300+ carriers
Branded tracking page
PayPal integration
Dropshipping mode
Custom shipment alert

Basic

$9 / month

or $86/year and save 20%

Features

200 shipments per month
Customize tracking page
Tracking number redirection
Shopify shipping status and emails
Email notifications
Basic analytics

Pro

$49 / month

or $470/year and save 20%

Features

1000 shipments per month
Seller notifications
Shipments export
Multilingual email notification
Remove 17TRACK branding
Multilingual tracking pages
Estimated Delivery Date (EDD)

Premium

$159 / month

or $1,526/year and save 20%

Features

2000 shipments per month
Customize email triggers
Transit time analysis
On-time delivery analysis
Exception orders analysis
Split order email notifications

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (3,838)

Overall rating

4.9

Counts per rating level

96% of ratings are 5 stars
3.7K
3% of ratings are 4 stars
110
0% of ratings are 3 stars
17
0% of ratings are 2 stars
4
1% of ratings are 1 stars
22

All reviews

August 6, 2026

Unfortunately, the app only syncs order data from the past 180 days. This means that if a customer wants to request a return, submit a warranty claim, or access order information after 180 days, they are unable to do so - even if the product is still covered by a one-year warranty.

This limitation significantly reduces the usability and value of the feature. Our goal is to provide a fully automated self-service experience where customers can easily manage returns, warranty claims, and other post-purchase requests. However, because order data is no longer available after 180 days, the automation breaks down and customers are forced to contact support instead.

Kerafactor Europe

Sweden

About 1 year using the app

17TRACK replied August 7, 2026

Dear User,

Thank you for your candid feedback. We take your user experience very seriously and fully understand your concerns. Your feedback is a key driver for our ongoing product improvements.

Regarding the 180-day data retention period, this setting is based on an overall assessment of system performance and data management efficiency. We understand that this mechanism does not fully address the scenario you described, and we would like to share the following three updates with you:
1. Regarding the order from January 7, 2025, that you mentioned, we have manually synced it to the 17TRACK shipment page. You can now create an exchange request for this order as usual;
2. The returns feature has been migrated to a brand-new SaaS system(17RETURNS), which supports creating after-sales tickets or initiating after-sales requests for orders placed within the last three years, significantly extending the timeframe for accessing after-sales operations. The new system also includes multiple optimizations and several new features. A separate email containing the login link has been sent to you; we invite you to log in and explore the system;
3. The request to customize the order synchronization time range has been included in our product roadmap. We will carefully evaluate its feasibility and will promptly update you if there are any substantial developments.

We sincerely apologize for any inconvenience this may cause you and your customers, and we thank you for your patience and understanding. We will continue to iterate on our product to provide you with a smoother user experience.

Sincerely,
The 17TRACK Customer Service Team

July 19, 2026

We've had a great experience with 17TRACK so far. The app is easy to set up, the tracking page looks professional, and the Shopify integration works smoothly. It has significantly improved the post-purchase experience for our customers.

A special thank you to Jay for the excellent support. He was always quick to respond, and very helpful.

Frammy

Türkiye

11 days using the app

July 9, 2026

So far with the 1 order I have received, it was tracked accurately. Every step was documented during its journey. Easy to find tracking package with both the tracking number and the order number.

NovexaTech

United States

7 days using the app