Route ‑ Protection & Tracking

Name: Route ‑ Protection & Tracking
Brand: RouteApp LLC
Rating: 4.0 (377 reviews)

Pricing: Free to install. Additional charges may apply.
Rating: 4.0 (377)
Developer: RouteApp LLC

Deliver premium post-purchase experiences—get package protection, returns and exchanges, & more

From delivery to re-discovery to returns and exchanges, Route protects brands and their customers with licensed package protection, returns and exchanges, fast issue resolution, package tracking, cash back loyalty discounts, and product recommendations. Route helps brands consistently deliver premium post-purchase experiences that lead to higher customer retention and profitability.

Package protection that gives your customers peace of mind at checkout
Returns management software with AI verification, exchanges, and POS support
Cash back loyalty discounts on the next purchase to bring customers back
Order tracking to extend customer lifetime value and keep customers 10x engaged
Instant claims resolution that saves time, support costs & customer frustration

Popular with stores like yours: Based in United States

Languages

English

Works with

Checkout
Shopify Flow

Pricing

Choose the plan that best fits your business.

External charges may be billed by RouteApp LLC separately from your Shopify invoice. Learn more

Free

Free to install

Additional charges may apply. Please visit route.com/pricing to learn more.

All charges are billed in USD. See all pricing options

Reviews (377)

Overall rating

Counts per rating level

69% of ratings are 5 stars
262
5% of ratings are 4 stars
18
2% of ratings are 3 stars
6
4% of ratings are 2 stars
16
20% of ratings are 1 stars
75

All reviews

What merchants think

This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.

Feedback submitted

Merchants say this app is easy to install and set up, even for complex or multi-store operations. It reduces support workload by handling most lost, stolen, and damaged shipment claims, often saving significant shipping costs. Many report higher conversion rates and customer trust, especially on high-ticket orders. Returns tools are praised as modern and flexible, and support is described as fast, proactive, and highly hands-on.

September 16, 2026

We’ve had a wonderful experience working with Route. The platform is user-friendly, and the support we’ve received has been exceptional. Justin Boyce has been especially helpful throughout the process—he is knowledgeable, responsive, patient, and always takes the time to answer our questions thoroughly. His support has made the implementation and testing process seamless. We truly appreciate Justin and the entire Route team and would highly recommend them!

Boutique Skin Envie

Canada

About 3 years using the app

Edited September 25, 2026

I will leave my original review attached below... (Was 5 stars).

The customer service has gone downhill fast. We warned Route of scammers who were taking advantage of their services... they ignored us. WE gave them a solution to prevent the scams from happening... they ignored us.

THEN PROCEEDED TO OFFBOARD US AS A CLIENT BECAUSE OF PROFITABILITY CONCERNS?

"Unfortunately, the cost of claims has significantly outweighed the revenue generated through premiums, making it unsustainable for us to continue." - From Route Offboarding team.

Congrats. You paid out $2.5K to scammers after ignoring our warnings. Great work Route team.

They are great until ANYTHING goes wrong or you actually need to contact them.

Canceling services with us after we were brushed off when trying to save THEM money still has me shaking my head.

Previous Review (When the sun was shining)...

Very easy for customers OR merchants to file claims. The process is 1/100th of the time it takes to try to get anything back from shipping companies.

If there is photo proof of any dammage to the parcel & product. Everyone involved is covered.

Heavily recommend, especially for smaller stores OR slim margins where "lost, stolen, or damaged" packages can really affect the bottom line.

Most customers, if you are selling expensive products dont mind the cost for the peace of mind.

HOWEVER!!!! If the order seems a little suspicious with Route insurance, we HEAVILY recommend putting signature required at delivery. If they have to sign for it, then they cannot claim it lost. (Really, it would be Route that loses the money when people are scamming by "claiming lost" when they got it. But it is good for your business to help deter scammers in the first place.)

Evolution Sports Excellence

Canada

Almost 3 years using the app

Edited August 13, 2026

It worked well at first, but now I have a hard time getting someone to reply to my email. I can no longer login so I had to remove it from my store.

Edit: They reached out and everything is fixed. Thanks

Southern Belle Remix

United States

Almost 6 years using the app

RouteApp LLC replied August 12, 2026

Hi there! Adam here from Route. Six years is a long time to trust us with your post-purchase experience, and we clearly dropped the ball at the end of it. You shouldn't have had to wait on an email to get back into your own account.

The access issue is fixed on our side, and I've emailed you directly so we can make this right. We've also identified the cause of the issue and working on a fix.

Best Regards,

Adam Casper