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Automate returns & exchanges with a branded self-service return portal for easy returns management.
Manage your returns & exchanges in one place with ReturnGO's exchange-first returns platform. Provide a smooth Shop Now exchange experience with an automated, branded portal for a seamless returns process. Customize your return & exchange policy rules, eligibility conditions, resolutions & return reasons in order to automate your RMA process & email notifications. Offer order tracking & notifications for every shipment to provide a complete end-to-end post-purchase experience.
- Product & variant exchange, gift returns, cancel order, store credit, and more.
- Flexible return reasons, follow-up questions, and image & video upload.
- Automation rules such as auto-exchange, auto-refund, auto-approve, auto-credits.
- Automatically generated pre-paid return shipping labels for tracking returns.
- Integrations with shipping carriers, 3PLs, ERPs, helpdesks, APIs & more.
- Popular with stores like yours
- Based in United States
Languages
English
Works with
- Canada Post
- Gorgias
- Sendcloud
- Shippo
- Shipstation
- USPS
Categories
Return options
Pricing
Choose the plan that best fits your business.
Premium
$147 / month
110 returns included/month. $1.25 per extra return. Add-ons & Integrations available.
Features
- Full returns solution
- Variant and product exchange
- Shop Now exchanges
- Return labels via Ship by ReturnGO
- Shipping integrations
- Store credit & Gift cards
- 2 languages
- Auto approval
14-day free trial
Pro
$297 / month
300 returns included/month. $0.90 per extra return. Add-ons & Integrations available.
Features
- All Premium features plus:
- Advanced Automation
- Packing slips
- Item validation
- ERPs integrations
- Auto-mark as done
- Unlimited languages
- Advanced analytics & API
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (404)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants say this app is a reliable long-term solution for streamlining returns and exchanges, reducing manual work and emails. They like the intuitive self-service portal, easy label/QR generation, and clear automated updates. Many highlight flexible, customizable workflows, strong integrations with Shopify, shipping tools, Klaviyo, and WMS, plus transparent pricing. Support is frequently described as exceptional, with fast, knowledgeable help and proactive setup assistance.
I've had a great experience with Return Go. It definitely needed help setting up, but did so over calls and chats. The team were super helpful and set everything up for me. Any issues I've had, I've been able to discuss on the chat.
It can feel a little clunky at times, but no major issues.
Clear and easy to set-up and use. Much better than the first returns portal we tried to partner with. The help desk is always responsive and efficiently resolves any issue we have. A great service.
Both member and non‑member cancellations and returns are supported, and the multilingual handling works very well.
With the DHL integration, automatic return label generation also works smoothly.
It seems that API integration with our WMS program is also possible.
Whenever we contacted ReturnGO, we received very fast responses and accurate answers.
I highly recommend it.
Support
App support provided by ReturnGO.
Resources
Launched
September 14, 2020 · Changelog
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