Return Prime:Return & Exchange
- Pricing
-
Free to install. Free trial available.
- Popular with stores like yours
- Based in United States
- Rating
- 4.8 (769)
- Developer
- Appsdart Solutions Private Limited
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Return Prime is a returns & exchanges platform for growing D2C brands.
Return Prime runs your full post-purchase returns flow. Customers raise returns & exchanges on a branded portal. Rules auto-approve or reject requests by reason, product & return window. Offer exchanges, store credit or refunds, & upsell during the return to hold revenue. Choose when to charge an exchange price difference, extend the window on one order, and refund Buy X Get Y orders pro-rata. Track SLA breaches, connect 100+ WMS & logistics tools, support EU right of withdrawal & 24x7 support.
- Branded return portal that connects to your WMS, carriers and helpdesk
- Auto-approve or reject returns with rules on reason, product and return window.
- Decide when customers pay a price difference on exchanges, or waive it fully.
- Generate return labels, track shipments and send status updates automatically
- Recover revenue with exchanges, store credit and upsells inside the return flow.
- Popular with stores like yours
- Based in United States
Languages
English
Works with
- Checkout
- Customer accounts
- and 100+ integrations
- Klaviyo
- UPS
- USPS
- Yotpo
- Zapier
Categories
Return options
Pricing
Choose the plan that best fits your business.
Start
Free to install
$0.49 per additional request
Features
- 5 Free Return Requests
- Branded Returns Portal
- Variant Exchanges
- Unlimited Return Reasons
- Customer Portal in Multiple Languages
- Add Upto 2 Logistics/Carriers
- EU-compliant withdrawal button
- Custom Email Notifications
Grow - Starting at
$19.99 / month
$0.49 per additional request
Features
- 60 Requests per Month
- All Features in Free Plan
- Auto-Approve Return/Exchange Requests
- Pro-Rated Refunds on BXGY Orders
- Status Tracking for Returns/Exchange
- Advanced Analytics
- Refund to Store Credit
- 24*7 Live Support
15-day free trial
Thrive AI
$79.99 / month
$0.79 per additional request
Features
- 180 Requests per Month
- All Features in Grow Plan
- Intelligent Exchange Discount
- Intelligent Return Fees
- Pro-Rated Refunds on BXGY Orders
- Category Level Insights
- Customer Profile based Incentives
- Account manager + 24/7 live support
15-day free trial
Scale
$149.99 / month
$0.49 per additional request
Features
- 450+ Requests per Month
- All Features in Grow Plan
- Integrate with WMS of Your Choice
- Unlimited Users & Logistics/Integrations
- Webhook & API Access
- SLA Management
- Dedicated Account/Revenue manager
- Performance Review Meetings
15-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (769)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a reliable, user‑friendly way to automate and centralize returns and exchanges. They highlight flexible rules, branded portals, courier integrations, and an intuitive interface for both staff and customers. Many report lower return rates, more exchanges and store credit usage, added revenue from fees, and more professional customer experiences. Support and onboarding are praised as fast, hands‑on, and good value, with smooth Shopify integration.
**Excellent App & Outstanding Support**
We've had a great experience using the Return Prime app. It offers the flexibility needed to customize the return and refund process according to our business requirements, and the features work reliably.
A special thanks to Madhav for his exceptional support throughout the setup and customization process. He was always responsive, patient, and proactive in resolving our queries. His technical expertise and willingness to help made the entire implementation smooth and hassle-free.
Highly recommended for any Shopify store looking for a powerful returns management solution backed by an excellent support team.
We have been using this app for a while, and it performs exceptionally well when managing return and exchange data.
The customer support team is also excellent, resolving any issues very quickly.
Great app custom built for indian ecom webistes. Seamless assisstance by team member Madhav
Support
App support provided by Appsdart Solutions Private Limited .
Resources
Developer
Launched
October 8, 2020
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