Richpanel: AI Customer Support
- Pricing
-
From $89/month. Free trial available.
- Popular with stores like yours
- Based in United States
- Rating
- 4.7 (122)
- Developer
- Richpanel Inc
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An AI support team that resolves tickets end to end. A manager AI trains it and checks its work.
Richpanel is an AI-native helpdesk. A manager AI studies your tickets and policies, then writes and tunes the playbooks your AI agents follow. The agents resolve order status, returns, refunds, cancellations and subscriptions end to end, in your brand voice. You set the guardrails: refund limits, what needs approval, when to escalate. A QA agent reviews closed conversations and closes gaps. Your team handles exceptions in one inbox, across every store. SOC 2 Type II, HIPAA and GDPR audited.
- AI agents resolve order, return, refund & subscription tickets end to end
- A manager AI reads your store and writes the playbooks your agents follow
- Guardrails you set: refund limits, approval rules, escalate instead of guess
- A QA agent reviews closed conversations and closes the gaps it finds
- One inbox for your team: email, chat, social, SMS and every store you run
- Popular with stores like yours
- Based in United States
Languages
English
Works with
- 20+ integrations
- Aircall
- Klaviyo
- ReCharge
- Returnly
- Yotpo
Categories
Real-time messaging
Automated responses
Pricing
Choose the plan that best fits your business.
PRO
$89 / month
or $828/year and save 22%
$89 per additional user. AI conversations from $0.20 each, on your choice of GPT-5.6, Gemini, Opus 5, Sonnet 5 or Kimi.
Features
- Email, Phone, Chat, Facebook, Instagram
- AI agents resolve tickets end to end
- Connect up to 2 Stores
- Customer Support Reports
- AI conversations from $0.20 each
- Choose your model: GPT, Claude, Gemini
14-day free trial
PRO MAX
$119 / month
or $1,188/year and save 17%
$119 per additional user. AI conversations from $0.20 each, on your choice of GPT-5.6, Gemini, Opus 5, Sonnet 5, Kimi.
Features
- Everything in PRO, and:
- SMS channel
- Social Media AI
- Customer Satisfaction Surveys
- Multiple Brands
- AI conversations from $0.20 each
14-day free trial
Self Service
$119 / month
or $1,188/year and save 17%
$299 per additional 20K orders. AI conversations from $0.20 each, on your choice of GPT, Claude, Gemini or Kimi.
Features
- Let customers help themselves
- Track orders
- Design returns & exchange flows
- Product recommendations
- Resolve up to 50% of issues on its own
- AI conversations from $0.20 each
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (122)
We use Richpanel as our main customer support platform, and it works really well for our team. The new AI is a great addition and has helped us automate more of our customer interactions and reduce manual work.
Their team is one of the best parts of working with Richpanel. They’re incredibly helpful, responsive, and always willing to find solutions with us. Highly recommend!
We’ve had a great experience with Richpanel. Their support team is responsive and genuinely tries to understand our needs, not just give generic answers. The interface is easy to use and helps manage high ticket volumes efficiently. While there are occasional issues with AI, their team is quick to investigate and resolve them
After using Gorgias for a few years, we were very happy with moving over to RP, they have an amazing support staff. Not only is the price better suited but the amount of extra features that you get is amazing. Thank you so much for an amazing service.
Support
App support provided by Richpanel Inc.
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