Relocate+ Order Editing
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
- Pricing
-
Free plan available. Free trial available.
- Rating
- 5.0 (35)
- Developer
- Crowd Control
Featured images gallery
Cut support tickets by letting customers fix incorrect shipping addresses, swap variants, and cancel
Eliminate support tickets by letting customers fix incorrect shipping addresses instantly before an order ships. Relocate+ also empowers shoppers to self-serve order edits, swap variants, edit gift notes, cancel orders, and securely pay for differences directly from their confirmation emails or order status pages. With highly customizable order editing rules, you retain complete control over what can be changed and when—reducing returns and boosting satisfaction without lifting a finger.
- Reduce support tickets: let customers fix addresses, edit products, or cancel.
- Set exact time limits and rules to control what can be changed.
- Allow shoppers to swap variants or add and remove items before shipping.
- Automatically capture payments for order upgrades or shipping differences.
- Connects seamlessly with ShipStation, Recharge, and other essential tools.
Languages
Czech, Danish, German, English, Spanish, French, Croatian, Indonesian, Italian, Lithuanian, Hungarian, Malay, Dutch, Norwegian (Bokmål), Polish, Portuguese (Brazil), Portuguese (Portugal), Romanian, Slovak, Slovenian, Finnish, Swedish, Vietnamese, Turkish, Greek, Bulgarian, Russian, Hindi, Thai, Chinese (Traditional), Chinese (Simplified), Japanese, and Korean
Works with
- Customer accounts
- Shopify Admin
- Easyship
- Recharge
- Shipstation
- Starshipit
Categories
Channels
Workflow automation
Order updates
Order management
Pricing
Choose the plan that best fits your business.
Free
Free
Features
- Enable one type of order editing
- Unlimited edits for your chosen type
- Shipping address and rate changes
- Add/remove or edit products in orders
- Order cancellations
- Edit order notes and gift messages
Basic
$19 / month
Features
- Unlimited order editing
- Enable edits to shipping details
- Items can be added, removed, or edited
- Allow order cancellations
- Order note editing
- Edited orders are automatically tagged
Advanced
$39 / month
Features
- Unlimited order editing
- Time-based editing windows
- Limit edits by product and order filters
- Disable the ability to remove items from
- Monitor order editing with change logs
- Priority support from US-based team
- White glove on-boarding
- Dedicated US-based account manager
7-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (35)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
This app does exactly what we need it to do! Allowing customers time to make changes to their order and/or shipping address before it's processed by our warehouse saves us quite a lot of cost overtime. The support is also excellent, I reached out about a feature I'd like to see on the app and they replied instantly to confirm it's on the roadmap, and even offered to fast track it for me.
We were struggling with a high number of support tickets around address changes, adding a note and order changes after checkout. This app made it super easy for the customer to make changes to their order on the thank you page before the order reached our 3PL for fulfilment. Really intuitive setup and great support too.
I think this is a great app. We tried a similar one and had a lot of issues - this works seamlessly and has decreased the number of customer services inquiries we receive.
Support
App support provided by Crowd Control.
Resources
Developer
Launched
April 9, 2021
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