Aide: AI Agent & Live Chat
- Pricing
-
Free plan available. Free trial available.
- Rating
- 5.0 (2)
- Developer
- Aide Superintelligence Corporation
Featured images gallery
An AI agent that answers customers and acts on orders. Use Aide Helpdesk or the helpdesk you have.
Aide is an AI helpdesk for Shopify stores. The Aide AI Agent learns your products, policies and full catalog, then answers customers and takes action on orders, from order status to cancellations. Run it in Aide Helpdesk with Gmail and Aide Chat on your storefront, or connect the Zendesk, Gorgias or Front account you already use. When a customer needs a person, Aide hands the conversation to your team with the context, and Copilot drafts their replies. Preview any reply before it goes live.
- AI agent resolves order status, address changes and cancellations end to end
- Choose per topic: AI drafts for your team to approve, or AI replies on its own
- Works in Aide Helpdesk, or inside the Zendesk, Gorgias or Front you already use
- Preview how Aide answers real questions before you turn it on for customers
- Copilot drafts your team's replies from order data and your store policies
Languages
English
Works with
- Custom APIs
- Front
- Gmail
- Gorgias
- Salesforce
- Zendesk
Categories
Channels
Real-time messaging
Automated responses
Customization
Pricing
Choose the plan that best fits your business.
Free
Free
Features
- 150 AI replies a month
- Aide Helpdesk free for up to 2 members
- Unlimited human conversations
- Aide Chat on your storefront
- AI Agent answers from products & policy
- Order status lookups from Shopify
- Learns your full catalog, no limits
- 1 store, Powered by Aide branding
Starter
$39 / month
or $374/year and save 20%
$0.15 per extra AI reply
Features
- 1,000 AI replies a month
- Preview replies before going live
- Unlimited team members and replies
- AI Agent answers and acts on orders
- Copilot drafts for your whole team
- Full catalog, no product limit
- Aide Helpdesk with Gmail
- Custom branding on Aide Chat, 1 store
7-day free trial
Pro
$149 / month
or $1,428/year and save 20%
$0.10 per extra AI reply
Features
- 4,000 AI replies a month
- Connect Zendesk, Gorgias, or Front
- Everything in Starter
- Up to 3 stores
- We set it up with you on a call
- Peak season at plan rate, no cutoff
- Security questionnaire support
- 99.9% availability target
7-day free trial
Scale
$499 / month
or $4,788/year and save 20%
$0.07 per extra AI reply
Features
- 15,000 AI replies a month
- Everything in Pro, unlimited stores
- Dedicated account lead
- Monthly performance review
- Bi-weekly reviews through peak season
- 99.9% SLA with service credits
- Security review support
- BAA available
7-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (2)
- 100% of ratings are 5 stars
-
0% of ratings are 4 stars
-
0% of ratings are 3 stars
-
0% of ratings are 2 stars
-
0% of ratings are 1 stars
We have been working with Aide for a couple of months now and they have been exceedingly responsive and helpful to our needs. Throughout the process, the Aide team has taken our feedback well and made this as smooth as possible.
Thank you so much for the wonderful 5-star review! We're thrilled that Aide has been a smooth and successful solution for your business needs!
We're committed to providing excellent service and support, and your feedback helps us do our best! Thanks for sharing your feedback and positive experience working with Aide!
Our team is super happy with Aide! We currently use Zendesk and as such needed an AI solution that works with our existing CX platform and allows us to fully leverage our Shopify data to cut down support times and costs. Aide was a perfect fit as it integrates with both and seamlessly helped our agents get through tickets faster and automatically populates ticket fields on Zendesk!
Support
App support provided by Aide Superintelligence Corporation.
Resources
Developer
Launched
February 1, 2024
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