toern ‑ Returns & Withdrawal
- Pricing
-
From $99/month. Usage charges apply. Free trial available.
- Rating
- 5.0 (6)
- Developer
- toern GmbH
Featured images gallery
We turn returns into opportunities with seamless, AI-driven automation and customer centricity
toern streamlines returns and exchanges with an intelligent, automated workflow. The app integrates seamlessly with existing shop and logistics systems, giving merchants full visibility into their return processes. AI-driven analytics provide insights into return reasons and trends, helping businesses optimize operations and enhance the post-purchase experience. We also provide a withdrawal button form that complies with EU regulations from June 19, 2026.
- Digital returns portal – paperless, automated, intuitive.
- Exchange, voucher, or refund – for maximum customer loyalty
- AI assistant that evaluates return reasons and provides recommendations
- Real-time analytics: The dashboard provides KPI tracking and optimization
- Withdrawal button form that complies with EU regulations
Languages
English and German
Works with
- DHL
- DPD
- Klaviyo
- TikTok
- Xentral
- Zendesk
Categories
Estimate your monthly charges
Rounded up to the nearest dollar
returns
Pricing
Choose the plan that best fits your business.
External charges may be billed by toern GmbH separately from your Shopify invoice. Learn more
Starter
$99 / month
Plus usage charges
Features
- Self-service Returnportal
- Automated label generation
- Smart return reasons
- Flexible return policies
- Shipping Status Tracking
- Insights Dashboard
- Exchange
- Gift cards
Monthly usage total
Cost per unit
First 100 returns
Free
101+ returns
$1
7-day free trial
Starter Plus
$229 / month
Plus usage charges
Features
- Everything from Starter
- Branded Returnportal
- Extended analytics
- Klaviyo Integration
Monthly usage total
Cost per unit
First 250 returns
Free
251+ returns
$1
7-day free trial
Growth
$399 / month
Plus usage charges
Features
- Everything from Starter Plus
- Zendesk Integration
- Advanced Rules / Gatekeeping
Monthly usage total
Cost per unit
First 500 returns
Free
501+ returns
$0.90
7-day free trial
Scale
$699 / month
Plus usage charges
Features
- Everything from Growth
- Third-party integrations
- Customized flows
Monthly usage total
Cost per unit
First 1,000 returns
Free
1,001+ returns
$0.70
7-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (6)
- 100% of ratings are 5 stars
-
0% of ratings are 4 stars
-
0% of ratings are 3 stars
-
0% of ratings are 2 stars
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0% of ratings are 1 stars
Dank toern haben wir unser Retourenmanagement weiter professionalisieren können - Kunden können über unser Retourenportal ihre Retouren anmelden und wir können auf einen lästigen Retourenzettel verzichten.
Die neu gewonnenen Daten können wir nutzen, um kritische Sortimente zu identifizieren und anzupassen.
Das Team hinter toern hat uns hervorragend in die Software eingeführt. Es ist offen für Feedback und hat tatsächlich neue Features auf Basis dessen umgesetzt. Wir sind zufrieden und können toern weiterempfehlen.
Wir haben vor Toern einen anderen Anbieter getestet, der garnicht gut war. Seitdem wir mit Toern Zusammenarbeiten, haben wir keine Probleme und alles läuft reibungslos ab. Nur zum empfehlen.
Absolute Empfehlung!!
Das Tool ist der Hammer und spart soviel Zeit im Retourenmanagement.
O-Ton: "Da macht ja Retouren bearbeiten richtig Spaß!"
Das Team gibt sich von Anfang an super viel Mühe, jede Frage zu beantworten und hat immer eine Lösung parat. Sowohl bei Einrichtung als auch im laufenden Betrieb - Wirklich 10/10.
Umtauschfunktion, automatisierte Bestellaktualisierung und viele weitere Funktionen wie umfassende Analytics sind wirklich top.
Wir sind Fan!
Support
App support provided by toern GmbH.
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, discounts, gift cards, Shopify admin
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Edit customers
Customer data
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Edit products
Inventory, products, collections
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Edit orders
Assigned fulfillment, order fulfillments, merchant managed fulfillment, all order history, returns, shipping information, third-party fulfillment
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View discounts
Discount codes and promotions
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Edit gift cards
Gift card transactions, gift cards
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Edit Shopify admin
Files
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Edit other data
Locations
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