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Automate warranty claims with a rules engine. Resolve with refunds, replacements, or store credit.
Ecombone Warranty Claims gives your customers a branded portal to submit warranty claims by looking up their order, selecting affected items, and uploading photos. You define coverage using a priority-ordered rules engine with conditions like claim reason, product tags, and time since purchase. Resolve each item individually with automatic Shopify refunds, replacement orders, or store credit. Includes analytics, email notifications, photo management by SKU and more.
- Branded customer portal with photo uploads and coverage results
- Per-item resolution with automatic refunds, store credit and replacements
- Rules engine to define warranty coverage by reason, tags, and time
- Claims analytics with charts, top products, and CSV export
- Customizable email templates
Languages
English
Categories
Pricing
Choose the plan that best fits your business.
Free
Free
Features
- Up to 10 claims/month
- Branded self service portal
Basic
$19 / month
$0.5 per extra claim
Features
- Up to 50 claims/month
- Branded self service portal
- Full analytics
- Email notifications
- Custom branding
14-day free trial
Plus
$49 / month
$0.5 per extra claim
Features
- Up to 100 claims/month
- Branded self service portal
- Full analytics
- Email notifications
- Custom branding
- Claim photos
- Priority support
14-day free trial
Pro
$99 / month
Features
- Unlimited claims
- Branded self service portal
- Full analytics
- Email notifications
- Custom branding
- Claim photos
- Priority support
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (1)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
Great app to manage product warranties. Improved our customer satisfaction
Support
App support provided by Ecombone.
Resources
Launched
May 4, 2026
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Products, orders, discounts
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View products
Inventory, products, collections
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Edit orders
Draft orders, all order history
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Edit discounts
Discount codes and promotions
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View other data
Shopify Markets settings
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