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A report adds up your refunds and chargebacks, shows what looks like abuse and where to start.
Each refund looks ordinary on its own. RefundSentry reads up to 12 months of orders, refunds and chargebacks and writes a report: what you refunded, what shows abuse patterns, what to recover and who to watch. It links accounts sharing a card, a browser, a connection or an address, so one person behind many accounts shows as one. Every new order is checked before it ships and held only for customers you block or rules you switch on. For an item not received, it writes the letter for the bank.
- Your report: what you refunded, what shows abuse patterns, where to start
- See who shares a card, browser, connection or address, even spelled another way
- Every new order checked before it ships. Holds follow only your blocks and rules
- Evidence for each chargeback: delivery proof and linked accounts, ready to send
- Keep your returns app and checkout fraud app: RefundSentry works beside them
Languages
English, French, German, Spanish, Italian, Dutch, Portuguese (Brazil), and Portuguese (Portugal)
Works with
- Checkout
- Shopify POS
- Shopify Flow
- Shopify Admin
- AfterShip
- Gorgias
- Loop
Categories
Fraud types
Prevention tools
Pricing
Choose the plan that best fits your business.
Starter
$49 / month
Features
- Up to 1000 orders / 30 days
- Every order and refund checked live
- Risky orders held before shipping
- Linked accounts: address, phone, IP
- Block, watch and flag customers
- History on the order page + Flow
- Chargeback evidence, ready to send
- Up to 12 months of order history
14-day free trial
Growth
$99 / month
Features
- Up to 3,000 orders / 30 days
- Every order and refund checked live
- Risky orders held before shipping
- Linked accounts: address, phone, IP
- Block, watch and flag customers
- History on the order page + Flow
- Chargeback evidence, ready to send
- Up to 12 months of order history
14-day free trial
Scale
$199 / month
Features
- Up to 6,000 orders / 30 days
- Every order and refund checked live
- Risky orders held before shipping
- Linked accounts: address, phone, IP
- Block, watch and flag customers
- History on the order page + Flow
- Chargeback evidence, ready to send
- Up to 12 months of order history
14-day free trial
Advanced
$299 / month
Features
- Up to 12,000 orders / 30 days
- Every order and refund checked live
- Risky orders held before shipping
- Linked accounts: address, phone, IP
- Block, watch and flag customers
- History on the order page + Flow
- Chargeback evidence, ready to send
- Up to 12 months of order history
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (2)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
Great app for reducing refund-related issues. It works smoothly and has become a valuable part of our store operations.
Simple, effective, and easy to use. It gives us more confidence when managing refund requests and store policies.
Support
App support provided by BCDI SNC.
Resources
Launched
June 2, 2026
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system, browsing behavior, client ID cookie
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, store analytics, Shopify Payments
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Edit customers
Customer data, browsing behavior
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View products
Products, collections
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Edit orders
Order fulfillments, merchant managed fulfillment, all order history, returns, draft orders
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Edit store analytics
Web pixels
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Edit Shopify Payments
Shopify Payments accounts, Shopify Payments dispute evidences, Shopify Payments disputes, Shopify Payments dispute file uploads, Shopify Payments payouts
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