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An AI chatbot and helpdesk that answers customer questions about orders, returns and products
Running a small store means answering the same questions all day: where is my order, how do I return this, is this in stock. Ernest is an AI chatbot that learns your pages, policies and products, then answers 24/7 in your customer's language. It handles order tracking, returns and cancellations, and answers pre-sale questions like a shopping assistant. What it cannot answer goes to your team by email with full context, so it works as a help desk without the ticket queue.
- Answers customer service questions 24/7 from your own pages and policies
- Order tracking, returns and cancellations in chat; refunds need your approval
- Shopping assistant answers pre-sale product questions from your live catalog
- Replay your real tickets and check every answer before it goes live
- Hands off to your team by email when a question needs a person
Languages
English
Works with
Categories
Real-time messaging
Automated responses
Customization
Pricing
Choose the plan that best fits your business.
Free
Free
Features
- 100 conversations, lifetime
- Never expires, no card needed
- 1 knowledge source
Starter Plan
$49 / month
Features
- 500 conversations/mo
- 10 knowledge sources
- Replay past tickets before go-live
- Upload files as knowledge
- Custom widget colours and logo
Growth Plan
$149 / month
Features
- 2,000 conversations/mo
- 50 knowledge sources
- Connect 3 tool servers (MCP)
- Everything in Starter
Scale Plan
$299 / month
Features
- Everything in Growth
- 10,000 conversations/mo
- Unlimited knowledge sources
- White label
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (7)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
The product was intuitive to use, a lot of my customers reach out on whatsapp and messenger so having that integration was helpful. I did have to spend some time tuning it to speak in a way that I liked, but once I did it worked well
Easy installation process. The multilingual support (we ship internationally) has been seamless. and the devs were quite responsive
Ernest has been a great addition to my Shopify store. It's easy to use, reliable, and has helped streamline my daily workflow.
Support
App support provided by Ernest.
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Products, orders, Shopify admin
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View products
Products, collections
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Edit orders
All order history for the last 60 days, returns
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View Shopify admin
Legal policies
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