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Tidio: AI Chatbot & Live Chat icon

Tidio: AI Chatbot & Live Chat

AI agent for sales and support. Live chat, email, social...

di TIDIO LLC · Lancio: luglio 2014 · Piano gratuito disponibile.

4.8 (1,341) su Shopify Usata da 33,700 negozi Shopify

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Engage customers with live chat, chatbot, and AI agent apps from one help desk. Manage tickets and offer recommendations in real time. Provide instant support.

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Informazioni su Tidio: AI Chatbot & Live Chat

Tidio ti permette di coinvolgere i clienti con messaggi pre-impostati e parlare con loro tramite chat live. Ma è più di una semplice estensione chat live e chatbot app per Shopify. È anche possibile utilizzare conversazione AI per vendere attraverso raccomandazioni di prodotto personalizzate. Tidio ti permette di visualizzare i clienti in tempo reale e imparare quali prodotti hanno visto per aumentare il valore medio dell'ordine con codici di sconto. Tutto questo da un helpdesk con funzioni dedicate Shopify. Live app chat—fornire supporto dal vivo, risolvere problemi e vendere tramite chat e video Chatbot integrazione—creare flussi di automazione chatbot e alimentare il tuo imbuto 24/7 AI chatbot—risolvere la maggior parte dei problemi di supporto clienti con Lyro il software di assistenza alle vendite Help desk—gestionare tutto da uno, facile da usare, pannello centralizzato Supporto omnicanale in tempo reale—Prevedere cart, ordini passati e consigliare prodotti Mostra di più Mostra di meno

Ultima verifica: September 20, 2026 · Fresh

Dettagli dell'app

Sviluppatore
TIDIO LLC
Categoria
Store management
Prezzo
Piano gratuito disponibile
Lancio
luglio 2014
Valutazione
4.8 (1,341) su Shopify

Funzioni principali

  • Live Chat - conversations with 50 users
  • Flows: with up to 100 visitors/mo
  • Ticketing
  • Mobile app
  • Social media integrations
Integrazioni con:

Google Analytics Judge.me Klaviyo Mailchimp Zapier Zendesk

4 piani · parte da gratis · prova gratuita di 7 giorni

Free

Gratis

Customer Service

$29/month

Flows

$29/month

Lyro AI Chatbot

$39/month

Piani e prezzi come indicati sullo Shopify App Store.

Valutazioni e recensioni

in base a 134 recensioni dello Shopify App Store

Usa le frecce per leggere le singole recensioni

We've been using Tidio for our website live chat for about six months now, and the platform's ease of use has been a real standout. The setup was quick and intuitive from day one — no steep learning curve for our team to get up and running with live chat on our site. The dashboard is clean and easy to navigate, so responding to customer inquiries feels straightforward rather than clunky. It's made...
— SunnyWhale
We’ve been using Tidio’s Lyro AI Agent along with their automated Flows and have been very happy with the results. Our AI resolution rate is around 90%, which has helped us significantly reduce the number of customer service inquiries our team needs to handle manually. Overall, Tidio has been a great addition to our customer support setup!
— Happy Hygge Gifts
We’ve been working with Tidio since late 2025, beginning with development and implementation before going live in February. We currently use the platform across email, chat, and social media support. One of the biggest strengths has been the level of partnership and access we’ve had to Tidio’s experts, technical teams, and internal resources. As our needs have grown, they’ve continued to push new...
— lunavia
Helps out a lot with building new clients.
— ScreenerKing®
happy to use Tidio, the settings there is clear and love the ai functions
— Dcams Mexico
Easy Setup and runs smoothly. No problems here.
— Brevity Brew
Todo muy bien
— Kauara
So far I love Tidio. as of now I am rating them at 4 stars. but those are not based on performance. I am rating a 4 stars because I just got it and I'm still trying to figure everything out.
— AuraLyn
Tidio, especially its AI agent, is a great help for me as a one-man brand, allowing me to provide exceptional customer support without spending much time on it. It learns from my website and the links I provide. Jure / Moonchild Skunkworx
— Moonchild Skunkworx
So far I am very impressed with the Tidio system with Lyro! The full extent of the services can optimize customer service all in one platform and allow AI to automatically answer repetitive questions, and escalate questions when appropriate.
— Heaven Life Wellness
Tidio is very user-friendly and easy to get started with. The seamless integration with Shopify makes managing customer chats and store activity straightforward. However, there are a few notable drawbacks. The 7-day free trial feels far too short, especially for growing businesses that are actively building their brand and need more time to fully test and set up all features. Additionally, custom...
— IdealZero
It just works!
— Saunt Eyewear
No puedo instalar la aplicacion porque me sale un correo electronico que no es el mio. Como puedo hacer para poner en un nuevo correo eletronico?
— Pyramide Cosmetics
NOT FRIENDLY! TIDIO doesn't allow you to export any of your store's customers' questions and your answers.
— TopJob
I tried multiple times to get help from your onboarding staff. had a couple of good meetings with them and then they ghosted me and did not answer any of my emails. Really wish they had helped implement the app.
— Hanz Driven
Chat widget overlaps sticky add to cart on mobile. Need to use custom code to move it. Poor UX
— Fresh Healthcare
I was charged twice by Tidio. I provided clear proof directly from my Shopify billing showing the duplicate charge, and even after acknowledging that the payment had been taken twice, they still refused to issue a refund. What makes the situation even worse is that I am now locked into a contract with them while trying to resolve an issue that should have been straightforward. I escalated the cas...
— Pom D'Azur
We upgraded to Tidio after reviewing the information provided on both the Shopify App Store and Tidio’s website, expecting the free trial to allow us to properly test the features and chatbot functionality before committing long-term. Unfortunately, after only one day, the bot stopped functioning the way it initially did, and many of the limitations and billing details were not clearly explained u...
— Direct Discount Furniture & Mattress LLC
The system is a mess. The app was double installed or something and causes us not able to receive the message from customer. We missed the data /message of the customers. And Tidio customer service looks busy or they simply ask AI to handle the issues (which is not working).
— VRTX BAND
Tidio has a feature that upgrades your package automatically. This is in theory a good idea during Seasonal sales. However, it doesn't downgrade automatically after that. Extreme seasonality is a known fact in E-Commerce, so it's undeniably bad intend by Tidio and was probably developed as a cash grab instead of convenience for small businesses. They upgrade you once your numbers rise and enjoy t...
— ART o LUNA

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