Yuma AI

Our biggest concern with AI support was whether it could actually handle WISMO tickets accurately. That's where Yuma has been really impressive. Yuma has helped us automate a large portion of our order status inquiries without sacrificing the customer experience. Their approach is focused and practical. Instead of trying to answer everything, they build for specific use cases, which has led to mu...

Amazing support, thank you for everything Nour

We've been consistently impressed with Yuma. The danger with using AI for CX is always hallucinations. Their approach of building bots for specific use cases and limiting the amount of knowledge the AI can ingest for any given situation has driven unbelievably high accuracy. Some of our bots are consistently hitting 98% quality, which I've never seen another AI tool deliver. CSAT results are the s...

Thanks to Yuma, we are closing 30% of our tickets without any human interaction, with 70% to 80% of customers satisfied. It also allowed us to create advance auto pilots in order to make automatic changes in Shopify. It is saving us time daily and we are very happy with the results so far.

Yuma AI représente une véritable avancée technologique pour tous ceux qui souhaitent booster leur site efficacement. Grâce à ses agents IA et ses capacités d’automatisation, il devient beaucoup plus simple d’optimiser son activité en ligne, gagner du temps et améliorer l’expérience utilisateur. C’est une solution moderne, performante et accessible, idéale pour passer à un niveau supérieur sans com...

The support team is outstanding — very responsive and always attentive to our needs. Special shoutout to Nour, who is always going above and beyond to make sure everything runs smoothly. They genuinely take our recommendations into account and implement them. They have a real continuous improvement mindset, which is highly appreciated. In terms of performance, with proper setup and time investment...

Yuma has helped us significantly during periods of extremely high demand, providing great support for our customers and streamlining service at times when a quick response is crucial. Additionally, the attention from Nour, coordinating calls to clear up doubts and add new processes, is always excellent and super attentive. We are very happy with Yuma!

Yuma is the best AI customer service tool around. It has saved our team so much time and the capabilities are amazing. Way better than any other AI tool which we tested. These include Gladly, Gorgias AI, etc.

YUMA has provided an incredible AI Agent onboarding, getting us to 35% automated resolutions in less than 6 months. Their support is fantastic, really cultivating a collaborative relationship, aligned with our customer service goals and helping us to smash our targets!